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Returns

If you are not completely satisfied with your order, please contact us at PLASTICTAIL@GMAIL.COM for return procedure.

 

Returns:

* You have 30days to return after you have received the item.

* All international orders are Final Sale.

* Item must be unused and in same condition you received it.

* Item must be in the original packaging.

* All Sale items are final and not refundable.

* Giftcards are final sale and not refundable.

* Original Shipping Cost are Non-refundable.

* When returning orders $50 or greater, consider using traceable service.

* All Return shipping cost are customers responsibility.

* Please allow 7-10 days for refund to be completed.

* Any orders returned to us for any undelivered reasons, it will be subject to 20% restocking fee.

* Only Authorized Returns will be accepted.  Please contact us!



How to Return

- Email us within 30days with order number.  Once you have emailed us with your request to return along with the order number, we will email you a return form. 

- Please fill out the return form and mail it back with the returning item.  (You can use the original packaging to ship the item back to us) 

- We will gladly accept only Unused and Same Condition purchases.

- Please note the return shipping cost is customers responsibility. ONLY AUTHORIZED RETURNS WILL BE ACCEPTED.


When to expect refund
Once we have received your item back, we will go through a thorough inspection to make sure the item is unused and in original condition. We will notify you of the approval or rejection of your refund. When you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.



What about returning a broken or defective item?
Please contact us via email at plastictail@gmail.com.



Exchanges:
We do not offer Exchange at this time. 


What about exchanging a broken or defective item?
Please contact us via email at plastictail@gmail.com.



Non-returnable items

  1. Used items
  2. Sale Items
  3. Sunglass cases
  4. Shippings
  5. Gift cards
  6. All International orders & shipping charges




Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at plastictail@gmail.com.

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